Management consultingfor danish shared service company
Transformation of customer touchpoints
Reducing the complexity of the customer interface
The client is a Danish shared service company in the financial sector.
Transformation of customer touchpoints for Danish shared service company
The company needed to reduce its customer interface complexity and to identify and reap benefits from shared projects performed.
Design the future organization of the client’s customer touchpoints based on: i) As-Is analysis of customer interfaces and related activity, ii) Evaluation of customer satisfaction and future service standard requirements, and iii) Establishment of organizational scenarios based on efficiency benefits and ability to meet customer demands. Implement recommendation. In addition, design and establish a business case process that ensures realisation of benefits from projects implemented for the company and its clients.
« SALES PROCESSES AND OPERATIONS
TRANSNATIONAL BUSINESS PROCESSES »